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Receive support when you need it.
Our team of solution experts is always by your side when you have queries or technical issues to ensure smooth operations.
Our team has thorough technical expertise
We go beyond just support; most of our experts are directly able to fix inquiries due to their long-standing technical expertise in cash and treasury management.
A stellar 97% customer satisfaction
Our users are extremely satisfied with our team's support: 97% of our processed support cases receive an excellent rating after they have been handled.
Receive quick support
Our team provides you with speedy support:
- 40% of support cases receive a response from our qualified staff within one hour
- 36% of all cases are resolved within 5 hours
- 48% of cases are handled within less than 24 hours
Very urgent cases are prioritized and resolved almost immediately.
How can our support team help you?
Our support team can help your users with a number of things, including:
- Settings in the system
- File transfers
- Bank connections
- Third-party materials
- Database issues or bugs
Meet some of our employees!
Satu Mäntylä
Lead Application Specialist
“The best thing about working in support is the interaction with different people.
Also the continuous development and learning new things keeps the work fresh and motivating.”
Filip Pawlak
Application Specialist
“Working in Customer Support is a pleasure but also a challenge. Helping people solve their problems, and making their day a little better is always rewarding. Every day brings new challenges and opportunities to make a positive impact.”
Hear more from our user community
Your feedback is invaluable! Here are insightful comments from you and your peers.
“We always receive quick feedback, helpful expert responses, and fast fixes. 5/5 User support!”
Markku Miettinen
Treasury Controller
Reima
“Nomentia provides very fast and proficient support. Overall, the service is excellent, and I even learn something new every now and then!”
Odet Nieminen
Accounts Receivable & TEM Team Leader
Afry
“Problems are always taken care of quickly and explanations and solutions are provided swiftly.”
Sari Niemi
Finance Manager
Matkapojat